Last updated: 6/2/2026

This Privacy Policy describes how Sonic.net, LLC (“Sonic,” “we,” “us,” or “our’) collects, uses, and discloses personal data about visitors to our websites, including https://www.sonic.com and all related websites (the “Sites”). For information about our practices with respect to personal data of our enterprise and residential customers, please review our Customer Privacy Policy. If you are a visually-impaired individual, an individual with another disability, or an individual seeking support in another language, you may access this Privacy Policy by emailing us at support@sonic.com.

This Privacy Policy does not apply to third-party websites, products, or websites, even if they may link to our Sites or if our Sites link to them. We recommend that you review the privacy practices of those third parties before accessing third party websites and sharing any personal data with them.

Please note that we are providing the following disclosures and rights in this Privacy Policy in the interest of transparency and in furtherance of our privacy commitment to you. Such disclosures and rights are not intended to waive any applicable exemptions under state and federal law.

Table of Contents

For ease of review, below is a table of contents that links to each section.

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Personal Data We May Collect, Use, and Disclose

Personal data is any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with an identifiable individual. Personal data does not include publicly available information; lawfully obtained, truthful information that is a matter of public concern; information that has been de-identified, or aggregate information. “Publicly available information” includes information that is made available from federal, state, or local government records; information that a business has a reasonable basis to believe is lawfully available to the general public, either through widely distributed media, or by the individual; and information that is made available by a person to whom the individual has disclosed the information if the individual has not restricted the information to a specific audience.

Categories of personal data we may collect will vary depending on how you interact with our Sites. Some information you may voluntarily provide and some information we may automatically collect when you visit and interact with our Sites.

Because of the overlapping nature of certain of the categories of personal data identified above, some of the personal data we collect may be reasonably classified under multiple categories.

Note that we may create aggregated, de-identified, or anonymous information from data by removing certain data components that makes the data identifiable, or through aggregation, obfuscation or other means. Subject to applicable law, our use and disclosure of such aggregated, de-identified, or anonymized information is not personal data or subject to this Privacy Policy.

Sources of Personal Data

We may collect the information described above from the following types of sources:

• Directly from you, through your interactions with us when you use our Sites
• From our authorized service providers, including hosting, analytics, customer and technical support, email, and other services. For example, we may collect personal data from our third-party service provider New Relic when you use our Sites’ chatbot.
• Through cookies and other tracking technologies, such as web beacons, embedded scripts, pixels, and tags, including as provided by third-party analytics providers, ad network providers, and advertisers and as discussed in more detail in Cookies and Other Tracking Technologies.

Disclosure of Personal Data

We may disclose personal data that we collect, or you provide:

• Our service providers. We share personal data with our service providers to provide services on our behalf, such analytics, advertising, hosting, marketing, technical support, email, and other services. These service providers have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use the information for any other purpose. For example, when you use our Sites’ chatbot, the information you provide may be recorded and stored by our provider New Relic on our behalf.
• Third-party platform advertising. We may share your information with third-party platform providers, including advertising, social media, and analytics companies. We also partner with third parties who use cookies to serve interest-based advertising and content on their respective third-party platforms that may be based on your preferences, location and/or interests.
• Compliance and harm prevention. Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities.
• Affiliate and business transfers and transactions. If we or our subsidiaries are involved in a merger, acquisition, asset sale, or other corporate combination, your personal data may be transferred to the acquiring or surviving entity.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies such as beacons, tags, and scripts (collectively, “Cookies”) to collect and track information and to improve and analyze the Sites. Cookies are files with a small amount of data which may include unique identifier. Cookies are sent to your browser from a website or mobile application and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Sites. The technologies we use may include:

• Strictly Necessary. We may use cookies that we consider are strictly necessary to allow you to use and access the Sites, including cookies required to prevent fraudulent activity, and improve security.
• Performance/Analytics. We may use cookies that are useful to assess the performance of our Websites, including as part of our analytic practices or otherwise to improve the Sites.
• Functionality. We may use cookies that are required to offer you enhanced functionality when accessing the Sites, including identifying you when you sign in to our website or keeping track of your specified preferences, including in terms of the presentation of content on the Sites.
• Targeting/Advertising. These third-party cookies are placed by third-party advertising platforms or networks to deliver ads and track ad performance, enabling advertising networks to deliver ads that may be relevant to you based upon your activities (sometimes called “targeted advertising”) on the Sites.

a. Analytics

We may use third-party providers to monitor and analyze the use of the Sites.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the Sites. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Sites available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Matomo

Matomo is a web analytics service. You can visit their Privacy Policy page here: https://matomo.org/privacy-policy

Genesys

We use Genesys and New Relic to monitor call and chat quality for training purposes. Their Privacy Policies can be viewed at https://www.genesys.com/company/legal/privacy-policy and https://newrelic.com/termsandconditions/privacy

b. Advertising and Behavioral Remarketing

We may use third parties to show advertisements to you to help support and maintain the Sites.

Google DoubleClick Cookie

Google, as a third party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to the Sites or other websites on the Internet.

You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/

Sonic.net, LLC uses remarketing services to advertise to you after you accessed or visited the Sites. We and Our third-party vendors use cookies and non-cookie technologies to help Us recognize your Device to understand how We can improve our Service to reflect your interests and serve you advertisements that are likely to be of more interest to you.

These third-party vendors collect, store, use, process and transfer information about your activity on Our Website in accordance with their Privacy Policies and to enable Us to:

• Measure and analyze traffic and browsing activity on the Sites
• Show advertisements for our products and/or services to you on third-party websites or apps
• Measure and analyze the performance of our advertising campaigns

Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving you interest-based advertising:

• The NAI's opt-out platform: http://www.networkadvertising.org/choices/
• The EDAA's opt-out platform http://www.youronlinechoices.com/
• The DAA's opt-out platform: http://optout.aboutads.info/?c=2&lang=EN

You may opt-out of all personalized advertising by enabling privacy features on your mobile device such as Limit Ad Tracking (iOS) and Opt Out of Ads Personalization (Android). See your mobile device Help system for more information.

We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our Website with these third-party vendors. This allows Our third-party vendors to recognize and deliver you ads across devices and browsers. To read more about the technologies used by these third-party vendors and their cross-device capabilities please refer to the Privacy Policy of each vendor listed below.

The third-party vendors we use are:

• Google Ads (AdWords)

Google Ads (AdWords) remarketing service is provided by Google Inc.

you can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

• Facebook (Meta)

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/516147308587266

To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. you can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

Data Security and Retention

The security of your personal data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We maintain appropriate technical, administrative, and physical safeguards to help protect the security of your personal data against unauthorized access, destruction, loss, alteration, disclosure or misuse, but we cannot guarantee its absolute security. 

We will retain personal data for as long as necessary for the purposes outlined in this Privacy Policy, including complying with any legal obligations or policies, resolving disputes, enforcing legal agreements, and for internal analytics purposes. Our determination of precise retention periods will be based on (a) the length of time we have an ongoing relationship with you; (b) whether there is a legal obligation to which we are subject; and (c) whether retention is advisable in light of our legal position, including with regard to applicable statutes of limitations, litigation, or regulatory investigations.

International Transfers

Our Sites are operated in the United States and not intended for visitors outside of the United States. If you are located outside of the United States and use our Sites, we transfer personal data to the United States and process it there. For such transfers, we take the necessary measures to ensure that your personal data receives an adequate level of protection. Note that the data protection laws in the United States may differ from those of the country in which you are located, and your information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States.

Your Privacy Rights and Choices

You may have certain choices and rights regarding our collection, use, and disclosure of your personal data, based on your location or place of residency.

a. Opting out of promotional electronic communications from us

With your consent, we may send you SMS/text messages for promotional purposes and internal business purposes. To cancel the SMS/text service at any time, text “STOP” to any text message you receive. After you send the SMS/text message “STOP” to us, we will send you an SMS/text message to confirm that you have unsubscribed. After this, you will no longer receive SMS/text messages from us. If you are experiencing issues with the messaging program you can text “HELP” for more assistance, or you can email us at support@sonic.com.

b. Additional rights available in certain jurisdictions

Certain jurisdictions provide residents with certain rights with respect to their personal data. These rights are subject to the specific laws of that jurisdiction and that certain other rights might apply. Please review Privacy Notice for Residents of California and Privacy Notice for Residents of Texas for more information on rights and terms specific to your location or place of residence. If any of the jurisdictional notices below apply to you, please use the following information to exercise your rights.

Please note that any request you submit to us is subject to an identification and residency verification process as permitted under applicable law, as well as certain other procedural requirements that may be noted in the sections below. Additionally, all requests are subject to certain exceptions under applicable law, which may vary.

You can exercise your right to opt out at Your Privacy Choices ((located on the footer of our website https://www.sonic.com) or by utilizing an opt-out preferences signal, such as the Global Privacy Control. You can exercise your other rights by emailing us at support@sonic.com.

We do not charge a fee to process or respond to your request unless it’s excessive, repetitive, manifestly unfounded, or in accordance with applicable law. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Depending on applicable law, you may be limited in how many requests you make within a twelve (12) month period. If we have inadvertently collected information on your minor child, you may exercise the above rights on behalf of your minor child. Additionally, you may designate an authorized agent to submit a request on your behalf, and if so, we may require proof of the agent’s authorization by you and/or verification of the agent’s own identity. We will only use personal data provided in a request to verify your (or your authorized agent’s as applicable) identity or authority to make the request.

Except where otherwise noted, we will respond to your request within forty-five (45) days after receipt and we reserve the right to extend the response time by an additional forty-five (45) days when reasonably necessary, provided  notification of the extension is made within the first forty-five (45) days.

California Privacy Notice

This notice supplements the information contained in the rest of our Privacy Policy and is intended to comply with the California Consumer Privacy Act of 2018 (“CCPA”). If you are a visually-impaired visitor, a visitor who has another disability or a visitor who seeks support in another language, you may access this notice by emailing us at support@sonic.com.

a. Personal data we collect

We have collected the following categories of personal data from website visitors within the last twelve (12) months:

• Identifiers
• Commercial information
• Internet or other electronic network activity information
• Geolocation data
• Inferences

b. Use of personal data

We may use or disclose the personal data we collect for one or more of the following purposes:

• Contact you and provide information
• Provide and maintain the Sites
• Internal analytics
• Market our products and services
• Internal business purposes, including general business administration
• Audit, compliance, legal, policy, procedure, and regulatory obligations
• Fraud investigation and prevention
• Systems and data security
• Protecting the safety of our employees and others
• Targeted advertising
• Any other purpose consistent with your consent and expressed preferences

c. Disclosure of personal data

We limit our disclosure of the categories of personal data above to our service providers for one or more business purposes. “Business purposes” means the reasonably necessary and proportionate use of personal data for our operational purposes, other purposes described in this Privacy Policy, for the operational purposes of our service providers and contractors, as well as other purposes compatible with the context in which the personal data was collected.

We may “sell” and/or “share” personal data with third party advertising networks and platforms for purposes of providing targeted behavioral advertising on those platforms.

In the last 12 months (from the last updated date listed at the top of this Privacy Policy), we have “sold” or “shared” the following categories of personal data:

• Identifiers
• Commercial information
• Internet or other electronic network activity information
• Geolocation data
• Inferences

d. Retention of personal data

Your personal data will be retained by us for as long as necessary for the purposes outlined in this Privacy Policy. This information will be used and retained to the extent necessary to comply with any legal obligations or policies, to resolve disputes, and/or enforce legal agreements. Personal data may also be retained for internal analytic purposes. This information is retained for a shorter period of time, unless it used to enhance security features or improve the functionality of our Services. Our determination of precise retention periods will be based on (1) the length of time we have an ongoing relationship with you; (2) whether there is a legal obligation to which we are subject; and (3) whether retention is advisable in light of our legal position, including regard to applicable statutes of limitations, litigation or regulatory investigations.

e. Your privacy rights

The CCPA provides California residents with specific rights regarding their personal data. If you are a California resident, you may have the following rights under applicable California law:

• Right to know and access. You have the right to know what personal data we collect, use, disclose, and sell and/or share, as those terms are defined under applicable law. You may ask us to provide you with a portable copy of this information up to two times in a rolling twelve-month period.
• Right to delete and erase. You have the right to request under certain circumstances that we, as well as our service providers and contractors, delete the personal data that we collect about you.
• Right to correct inaccurate personal data. You have the right to request the correction of inaccurate personal data.
• Right to non-discrimination. You have the right not to receive discriminatory treatment for the exercise of the privacy rights described above.
• Right to opt out of sale and/or sharing. You have the right to opt out of the sale and/or sharing of your personal data by a business.
• Right to limit use and disclosure. You have the right to limit the use or disclosure of your sensitive personal data to only the uses necessary for us to provide goods or services to you. We will not use or disclose your sensitive personal data after you have exercised your right unless you subsequently provide consent for the use of your sensitive personal data for additional purposes.
• Sharing with third parties for their own direct marketing purposes. We do not disclose this personal data to third parties for their own purposes without your consent. If you wish to request information regarding such practices under California’s “Shine the Light” Law, please email support@sonic.com. You must include your full name, email address, and postal address in your email or mail request so that we can verify your California residence and respond.

How to exercise your privacy rights. You may exercise any of the rights described in this section by following the instructions in Your Privacy Rights and Choices. Subject to exceptions under applicable law, we will confirm receipt of your request within ten (10) days.

g. Notice of right to opt-out of sale/sharing

California residents may opt out of the “sale” or “sharing” of their personal data. As noted above, we may “sell” and/or “share” personal data with third party advertising networks and platforms for purposes of providing targeted behavioral advertising on those platforms. You can exercise your right to opt out at Your Privacy Choices (located on the footer of our website https://www.sonic.com) or by utilizing an opt-out preferences signal, such as the Global Privacy Control.

We do not knowingly collect, sell, or share the personal data of minors under 16 years of age without legally-required affirmative authorization. If you are a parent or guardian and you believe that your child has provided us with information without your consent, please email support@sonic.com.

Texas Privacy Notice

This section contains additional information for residents of Texas about personal data that we collect, how we use it, what sources it is derived from, and who we disclose it to, and provides information regarding your rights, and our responsibilities, under applicable laws and regulations. The provisions contained within this section, in addition to the disclosures throughout the rest of this Privacy Policy, are intended to provide notices in compliance with the Texas Data Privacy and Security Act (“TDPSA”). This section does not apply to certain personal data that is collected from an individual in a business-to-business or employment context.

a. Our personal data practices

The TDPSA provides rights to residents of Texas to receive certain disclosures and access regarding collection, use, sale, and sharing of personal data. More detail about what kinds of personal data we may collect or have collected, how we collect it, why we collect it, and to whom we may disclose it is found in the Personal Data We May Collect, Use, and Disclose; Sources of Personal Data; and Disclosure of Personal Data sections of this Privacy Policy. As referenced above, we may “sell” personal data to third party advertising networks and platforms for purposes of providing targeted behavioral advertising on those platforms.

b. Your privacy rights

You have the following rights under applicable law in relation to your personal data, subject to certain exceptions:

• Right to know and access. You have the right to know what personal data we collect, use, disclose, and/or sell or share as those terms are defined under applicable law. You may ask us to provide you with a portable copy of this information up to two times in a rolling twelve-month period.
• Right to delete and erase. You have the right to request under certain circumstances that we, as well as our service providers and contractors, delete the personal data that we collect about you.
• Right to correct inaccurate personal data. You have the right to request the correction of inaccurate personal data.
• Right to non-discrimination. You have the right not to receive discriminatory treatment for the exercise of the privacy rights described above.
• Right to opt out. You have the right to opt-out of targeted advertising, our sale of your personal data, and profiling decisions that could produce legal or similarly significant effects concerning you.
• Rights concerning sensitive personal data. We cannot process your sensitive data or your sensitive data inferences, or use your personal data for certain purposes without your affirmative consent.

How to exercise your privacy rights. You may exercise any of the rights described in this section by following the instructions in your Privacy Rights and Choices. 

How to appeal decisions about your rights. If you want to appeal our decision about a request that you have made, please email support@sonic.com. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons for reaching the decision. If the appeal is denied, you may contact Texas’ Office of the Attorney General by phone at (800) 621-0508 or by submitting a form here .

Children's Privacy

Our Sites are not intended for individuals under the age of 18, and we do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please email us at support@sonic.com and we will take steps to delete the information.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time to reflect changes in our data practices or applicable law. We will notify you of any changes consistent with applicable law, including by posting the new Privacy Policy on this page and updating the “last updated” date at the top of this Privacy Policy. We recommend periodically reviewing this page for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us at support@sonic.com