By renting any equipment from Sonic, you are automatically enrolled in Sonic's Wire Plan
See your specific equipment rental pricing at checkout.
Fusion & Legacy DSL Customers
Sonic provides equipment rental options to ensure best service performance, support capabilities and Wi-Fi coverage. When renting equipment from Sonic, customers are automatically enrolled in Sonic’s Wire Plan at no additional cost. Benefits include remote diagnostic support and no-charge service calls.
Customers who wish to use their own equipment may do so, but please note that this equipment cannot be supported by Sonic customer support. Use of equipment not provided by Sonic may result in some features not being available.
Under some circumstances, Sonic Support may require that the provided equipment is installed in order to perform complete diagnostics.
PLEASE NOTE: Customer has 30 calendar days after cancellation to return equipment or a charge will apply. See equipment return policy section.
Fusion IP Broadband Customers (IPBB X1, X2, FX1, FX2, and FX3)
Fusion IP Broadband residential service includes a mandatory equipment fee for the modem/router and the analog telephone adapter. A shipping fee applies for return of the equipment.
Customer may not use their own modem/router for Fusion IP Broadband.
PLEASE NOTE: Customer has 30 calendar days after cancellation to return equipment or a charge will apply. See equipment return policy section.
Sonic Fiber Internet Customers
Sonic provides residential Fiber Internet customers with an Optical Network Terminal (ONT) free of charge. This device also functions as an Analog Telephone Adapter (ATA) when used with Fusion service.
Customers may opt-in to rent WiFi equipment from Sonic. Customers who wish to use their own WiFi equipment may do so.
Upon termination of service, WiFi equipment must be returned as directed by Sonic. Please do not return the ONT. Equipment non-return fees may apply if WiFi equipment is not returned. Customers will be subject to a shipping fee.
Under some circumstances, Sonic Support may require that the provided equipment is installed in order to perform complete diagnostics. Use of equipment not provided by Sonic may result in some features being unavailable, including technical support. Third-party equipment is unsupported by Sonic.
PLEASE NOTE: Customer has 30 calendar days after cancellation to return equipment, or a charge will apply. See the equipment return policy section for additional information.
Optical Network Terminal
The Optical Network Terminal (ONT) is a device that translates the fiber light signal into an electrical signal that can communicate with your in-home Wi-Fi device. This device is typically mounted against a wall or in an out-of-the-way area, with an Ethernet cable connecting it to your in-home Wi-Fi device. Once this ONT device is installed in your home, it should not be moved or removed under any circumstances. If you require relocation of the equipment, please contact Customer Support. The ONT must be serviced by a Sonic Technician. Depending on the scope of work, Sonic reserves the right to assess a fee for moving the ONT.
Replacement of Rented Malfunctioning Equipment
Should Sonic determine that rented equipment is failing to function correctly it will replace components as deemed necessary at no additional cost to the customer.
Sonic will ship replacement parts and customer is expected to return failed components within 30 days with the provided pre-paid return labels. Failure to return the failed components will result in charges being applied to your account.
Please Note: Should the equipment returned have been damaged through misuse or neglect, (example, having signs of being exposed to water, excessive heat or other physical abuse), charges may be assessed to cover the replacement.
Customers Needing a Replacement Modem (for modems sold prior to current offer)
Customers who need a replacement for equipment previously provided by Sonic which is now beyond the manufacturer warranty period may choose to rent Sonic Equipment.
Equipment Return Policy
At this time, we are not taking any in-person equipment returns. Please reach out to Technical Support and they will issue a shipping label for your returned equipment. This includes in-person pickups as well.
All rented modems and components must be returned within 30 days of cancellation or your account will automatically be charged.
If modem and components arrive after the 30 day return window, but prior to 60 days, these charge will be reversed. After 60 days, returns will not be accepted.
Customer will be issued a Return Merchandise Authorization (RMA) label during cancellation, and this RMA number must be included with the shipment to assure tracking. This label will be issued via email, and this label must be used to return your equipment.
Customer may send back modem and components by any shipping means that will not damage the modem, but the customer's Sonic account or RMA number must be clearly specified on the shipping label in order to ensure the return can be credited to the customer. Customer is responsible for any delay or damage to modem due to packaging; customers are not required to ship in original box. Sonic will provide a shipping label, at cost.
Modem return address
Sonic
Equipment Returns
2260 Apollo Way
Santa Rosa, CA 95407