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Webmail Mobile

Customer Care Team
Updated

We upgraded our Webmail platform to Roundcube Webmail version 1.6.16. This new version delivers a refreshed user interface for both desktop and mobile, along with numerous bug fixes and performance enhancements.

Email inbox interface showing an empty message list with a search bar, navigation icons, a refresh button, and a compose button, along with messages stating “The list is empty.” and “Mailbox is empty.”

 

The main Webmail portal is located at https://webmail.sonic.net/.

 

Navigation

Webmail uses the "Elastic" skin by default, giving it a fresh look and layout. You can change the general appearance and arrangement by selecting one of three different skins within your Webmail settings. For instructions on changing skins, see the Interface Themes section below.

Please note that all instructions and screenshots featured in this article uses the "Elastic" layout, since this is the default skin.

Menu

When you log in to Webmail, you should be in the Mail Screen by default. To navigate use the collapsible menu (i.e. the three horizontal bars) in the top-left corner of the page. Starting from top to bottom, the available options are Compose, Mail, Contacts, Member Tools, Help, Settings, Dark Mode, About, and Logout. 

Email inbox screen with the navigation menu expanded, displaying options including Compose, Mail, Contacts, Member Tools, Help, Settings, Dark mode, About, and Logout.

Mail

This is where you can view your Inbox and various sub-folders. To navigate between folders, tap the Folder icon in the top-left corner next to the three horizontal bars. You can refresh a folder to check if any new messages came through by tapping the Reload icon in the top-right corner. Next to the Reload icon, you can access additional options by tapping the three vertical dots. 

Email inbox header showing the folder icon, refresh button, and three-dot menu options icon highlighted.

Settings

The Settings Tab will allow you to change general mailbox settings and preferences within Webmail, such as the Interface Skin, Identities, Filters, and more. 

Settings screen with a list of configuration options, including Preferences, Folders, Identities, Responses, and Filters.

 

Contacts

You will need a vCard format file with one or more contacts or CSV files.

  1. Tap the three horizontal bars in the top-left corner.
  2. Select Contacts.
  3. In the top-right corner, tap the three vertical dots.
  4. Select Import.
  5. Choose File of vCard or CSV format.
  6. If you want to replace your Webmail address book with the one you are importing, toggle on the Replace the entire address book option, otherwise imported contacts will be added to your existing address book.
  7. Tap the Import button at the bottom of the form to complete the process.

Email interface demonstrating steps to import contacts: the menu icon (1), “Contacts” option (2), options menu (3), and “Import” option (4) highlighted.

 

Import contacts page demonstrating steps to upload a contacts file (5), optionally enable “Replace the entire address book” (6), and click the “Import” button (7)

When importing contacts from CSV, the first line should contain a header listing the fields in the file. A number of (case-insensitive) fields are supported including:

  • Name
  • Email
  • Prefix
  • First Name
  • Middle Name
  • Last Name
  • Suffix
  • Display Name
  • Nickname
  • Notes
  • Organization
  • Job Title
  • Work Email
  • Home Email
  • Work Phone
  • Home Phone
  • Gender
  • Birthday

When importing contacts from CSV, all fields are optional.

Managing Contacts

  1. To create, edit, or delete contacts, tap Contacts in the menu (three horizontal bars) located in the top left.
  2. To create a new contact, press the (+) icon at the bottom of the screen under the Contacts pane.
  3. To edit an existing contact, select the contact name from the Contacts pane and press Edit on the bottom center of the screen where the details are displayed.
  4. To delete an existing contact, select the contact name from the Contacts pane, press the three vertical dots, and choose Delete from the side-bar menu that appears (the Trash Can icon).

Automatic Address Book

Webmail can automatically create contacts for people you send emails to. To enable this:

  1. Tap the three horizontal bars on the top left.
  2. Tap Settings.
  3. Tap Preferences.
  4. Tap Contacts.
  5. In the Store outgoing email recipients in drop-down menu, select your default address book. You can view this under Settings > Preferences > Contacts > Default address book.
    • You can disable this feature by leaving this field empty or select the Collect Recipients folder to separate automatic and manual entered contacts.
  6. Tap Save.

With this option enabled, if a contact does not exist for an email address when replying to a message or composing a new message, the email address will be automatically added to the desired address book once the message is sent.

 

Identities

Identities allow you to customize your sender profile and dictates what information recipients see when you send an email (similar to aliases). You can create multiple identities per email and change the display name, email address, reply-to address, and signature. When you sign in for the first time, a pop-up screen will appear and you will be prompted to create your default identity. You can always change this or create additional identities in the Webmail settings. 

First Entry

You will be prompted to provide a little information upon first accessing the new Webmail interface. This is to set up an initial, default identity in the mail interface. Since many of our customers use multiple email addresses and may wish to be referred to in different ways depending on context, additional identities can be later configured in the webmail settings (Settings > Identities).

  • Display Name: The name a recipient will see next to your email address.
  • Email: The email address the recipient will see.
  • Reply-To: The email address to which replies will be sent.
  • Signature: A short message included at the end of all your emails.

Sender identity setup page demonstrating entering a display name and email, optionally adding organization and signature details, and clicking the “Save” button.

Creating A New Identity

  1. Tap the three horizontal bars on the top left.
  2. Tap Settings.
  3. Tap Identities.
  4. Tap the (+) symbol in the bottom right.
  5. Fill in the information that appears.
  6. Tap Save.

Settings and Identities interface demonstrating steps to open “Identities” (3), add a new entry using the plus (+) button (4), enter a text alternative (5), and select “Save” (6).

 

Compose Messages

By default, new messages and replies/forwards are composed in styled HTML text, and are not subject to spell-checking by the mail interface.

All modern email clients (e.g. Outlook, Apple Mail, Thunderbird) and webmail providers (Gmail, Yahoo, Hotmail) support composition and display of HTML emails.

HTML messages allow for special formatting such as bold and italic text, custom fonts, colored text, larger and smaller text, links, and images embedded in the message body. HTML emails are sent in multipart MIME format, which include a plain text copy of the message so text-only mail clients can still display the message properly.

HTML Composition

To compose all new messages in HTML:

  1. Tap the three horizontal bars on the top left.
  2. Tap Settings.
  3. Tap Preferences.
  4. Tap Composing Messages.
  5. Set the Compose HTML messages pull-down menu to always.
  6. To compose all new message in plain text, set the Compose HTML messages pull-down menu to never, or on forward or reply to HTML message.
  7. Tap Save.

Email settings interface demonstrating steps to open the menu (1), select “Settings” (2), choose “Preferences” (3), open “Composing Messages” (4), select “Compose HTML messages” (5), choose an option from the dropdown menu (6), and click “Save” (7).

 

Spellchecking

To check the spelling on a new message while you are composing it, press the Spell button in the options settings located by tapping the three vertical dots in the top right. You may also change the language library used in the options settings here.

Compose email interface demonstrating opening the options menu, selecting “Spell” under Responses, and using the spell check feature while composing a message.

 

To have all messages checked for spelling errors before sending:

  1. Tap the three horizontal bars in the top left.
  2. Tap Settings.
  3. Tap Preferences.
  4. Tap Composing Messages.
  5. Toggle the Check spelling before sending a message option on.
  6. Tap Save.

Email settings interface demonstrating steps to open the menu (1), select “Settings” (2), choose “Preferences” (3), open “Composing Messages” (4), enable “Check spelling before sending a message” (5), and click “Save” (6).

Note: Use of Sonic.com Webmail's spelling checker may result in data being processed by third-party servers (currently Google).

 

Attachments

When composing a new message, attach a file by pressing the three vertical dots in the upper right > Options and Attachments > Attach File. You will be prompted to select a file, then again to upload that file before returning to the composition screen.

Compose email interface showing the options menu with “Options and attachments” selected and the attachment panel displaying “Attach a file” and “Attach vCard” options.

To download an image or attachment from an email you received, open up the message, press the upside-down triangle next to the file, and then tap download. There is also a Download all attachments option under the To/From field. 

 

Filters

Filters can be set up to automatically process and organize emails based on specific criteria (commonly referred to as rules).

To create filters:

  1. Tap the three horizontal bars in the top left.
  2. Tap Settings.
  3. Tap Filters.

Email settings interface demonstrating steps to open the menu (1), select “Settings” (2), choose “Filters” (3), configure filter criteria such as sender and destination folder, and click “Save.”

Filter Settings

Criteria

Filter: How you would like emails to be filtered (From, To, CC, or Subject).

Contains: What information triggers the process.

Check folder: What folder the filter will check.

Email Filters page showing fields to define a filter, including “From,” “Contains,” “Check folder,” “Move to,” and “Messages,” along with a “Save” button and option to not apply other rules.

Action

Move to: What folder the email should be moved to upon meeting the criteria.

Messages: Which messages should be moved to the specified folder.

Mark messages: Should the message be marked as read, unread, or no action taken.

Do not apply other rules: Should the message meet multiple criteria, only one rule will be applied.

Stored Filters will be listed on the bottom of the page.

  • You cannot edit an existing rule, it must be deleted and recreated.

Email Filters page highlighting action settings, including “Move to,” “Messages,” and “Mark messages,” along with the “Do not apply other rules” option and “Save” button.

 

Folders

IMAP folders, including the Inbox, Drafts, Graymail, Sent, and Trash are all listed when pressing the Folders icon at the top. Here you can navigate between folders, compact or empty a folder, mark all as read, or manage folder settings. 

Note: Compacting folders will cause any messages that have been marked for deletion or moved to other folders to be actually purged on the server. This can help reconcile your mail between multiple devices that are all using it.

Email inbox interface showing the folder menu open with “Inbox,” “Drafts,” “Sent,” “Graymail,” and “Trash” options.

 

You can access the screen to manage your folders in one of two methods: 

 

Folders > Three Vertical Dots > Manage Folders

Email interface showing the options menu open with “Manage folders” selected, and the Folders panel displaying Inbox, Drafts, Sent, Graymail, and Trash with visibility toggles.

 

Three Horizontal Bars > Settings > Folders > Manage Folders

 

Email settings interface highlighting the “Folders” option under Preferences, with the Settings section also highlighted, and the Folders panel displaying Inbox, Drafts, Sent, Graymail, Trash, and Graymail Reports with visibility toggles.

 

From here you can subscribe or unsubscribe from folders. 

A subscribed folder will appear in your folder listings. An unsubscribed folder will not. 

Unsubscribing to a folder does not affect its contents.

Email Folders page highlighting the visibility toggle column, showing switches for Inbox, Drafts, Sent, Graymail, Trash, and Graymail Reports.

 

Selecting a folder in this interface will allow you to change some of its properties, such as folder name, parent folder, and more.

*Please note that some folders, such as the Inbox, cannot be renamed.

Email Folders page highlighting the “Graymail Reports” folder and its visibility toggle, with folder details shown on the right including the folder name, parent folder, list view mode, and information such as message count and size.

 

You can add new folders by pressing the three vertical dots in the top right > Create.

 

Email Folders page highlighting the options menu with “Create” selected, with the folder details panel on the right for adding a new folder.

 

Viewing Messages

List mode / Thread mode

To group messages in a folder by conversation (also called threads):

  1. Tap the three vertical dots in the upper right.
  2. Tap Options.
  3. Select List or Threads in the List mode dropdown menu.

Email inbox interface demonstrating steps to open the options menu (1), select “Options” (2), and adjust list settings (3), including “List mode” with choices for List or Threads.

 

To change the order of how messages are sorted (Subject, From, Date, Size, etc.), select an option from the Sorting column dropdown menu.

List options screen highlighting the “Sorting column” menu set to “None,” with available sort options including Arrival date, Sent date, Subject, From/To, From, To, Cc, and Size.

Webmail should remember your preferences from session to session and across different devices.

Show Unread Messages

To show only unread messages, click the Envelope icon by the search bar.

  • The envelope will be green when only the unread messages are shown.

Email inbox screen showing the message selection icon, displayed as unselected and selected (green) to indicate active selection.

Selecting Emails

Click on an email from the list to select it.

  1. Unread emails have a yellow dot next to them and are bolded.
  2. Read emails have a black dot (in light mode) or white dot (in dark mode) and are not bolded.

 

Interface Themes

The Webmail interface can be changed to one of the three different preset themes. Each theme changes the visual look of Webmail and moves around where some of the features are located. Try each one out and pick the one that works best for you. 

To change the theme follow the steps in the picture below by navigating to the three horizontal bars > Settings > Preferences > User Interface > Interface skin. Select from one of the themes and tap Save.

If you are looking for a theme that is similar to the classic look of Webmail Mobile, we suggest using the Alpha theme. Alternatively, if you want it to be closer to the classic look of Desktop Webmail, use the Larry theme.

Email interface demonstrating steps to open the menu (1), select “Settings” (2), choose “Preferences” (3), open “User Interface” (4), select an interface skin (5), and click “Save” (6).
 

 

 

Available Themes

Below are previews for the available themes. 

 

Alpha
Email inbox interface in the Alpha theme showing a message from Sonic Support titled “Don’t Fall for Phishing Attempts,” with navigation controls displaying “Messages 1 to 1 of 1.

 

Larry

Email inbox interface in the Larry theme showing the Inbox folder selected with one message from Sonic Support titled “Don’t Fall for Phishing Attempts,” along with a folder list on the left including Drafts, Sent, Graymail, Trash, and Graymail Reports.

 

Elastic

Email inbox interface in the Elastic theme showing a message from Sonic Support titled “Don’t Fall for Phishing Attempts,” with the Inbox header, search bar, and message controls visible.

 

Dark Mode

Dark mode can only be toggled on/off in the default Webmail theme "Elastic". Once it is toggled on and you switch to a different theme, it can have slight affects on those other themes. 

It can be toggled on by selecting the three horizontal bars on the top left corner and pressing Dark mode.

Settings menu showing switching to Dark mode on the left and switching to Light mode on the right, with “About” and “Logout” options displayed in both themes.

 

The mail view for comparison: 

Mail view comparison showing Light mode on the left and Dark mode on the right, each displaying a single message from Sonic Support titled “Don’t Fall for Phishing Attempts,” with navigation controls and compose button visible.
 

Troubleshooting

The Webmail interface relies heavily on JavaScript. If you have JavaScript disabled or are running plug-ins that affect the behavior of JavaScript on web pages, this can change the behaviors and procedures described in this document.

If you have any questions or want to speak with someone to further troubleshoot, please feel free to reach out to our support team. Support is available between 6am-10pm PT every day and can be reached via phone at (888)-766-4233 or via a callback request submitted here: https://www.sonic.com/support_cba_request. You can also reach out by email at support@sonic.com or via SMS at (833) 836-0300.

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