We upgraded our webmail.sonic.net platform to Roundcube Webmail version 1.6.16. This new version delivers a refreshed user interface for both desktop and mobile, along with numerous bug fixes and performance enhancements.

The main Webmail portal is located at https://webmail.sonic.net/.

Please note that all instructions and screenshots featured in this article uses the "Elastic" layout, since this is the default skin. For instructions on changing skins, see the Interface Themes section below.
 

Contacts

You will need a vCard (format file with one or more contacts or CSV)

1. Click Contacts
2. Click Import
3. Choose File of vCard or CSV format.
4. If you want to replace your webmail address book with the one you are importing, check Replace the entire address book otherwise imported contacts will be added to your existing address book.
5. Click the Import button at the bottom of the form.

When importing contacts from CSV, the first line should contain a header listing the fields in the file. A number of (case-insensitive) fields are supported including:

• Name
• Email
• Prefix
• First Name
• Middle Name
• Last Name
• Suffix
• Display Name Nickname
• Notes
• Organization
• Job Title
• Work Email
• Home Email Work Phone
• Home Phone
• Gender  
• Birthday

When importing contacts from CSV, all fields are optional.

Managing Contacts

1. To create, edit, or delete contacts, click the Contacts tab on the far left.
2. To create a new contact, click Create at the top of the window.
3. To edit an existing contact, select the contact name from the Contacts pane and click Edit under the contact details.
4. To delete an existing contact, select the contact name from the Contacts pane and click Delete at the top of the screen.
    

Identities

Identities allow you to customize your sender profile and dictates what information recipients see when you send an email (similar to aliases). You can create multiple identities per email and change the display name, email address, reply-to address, and signature. When you sign in for the first time, a pop-up screen will appear and you will be prompted to create your default identity. You can always change this or create additional identities in the Webmail settings. 

First Entry

You will be prompted to provide a little information upon first accessing the new webmail interface. This is to set up an initial, default identity in the mail interface. Since many of our customers use multiple email addresses and may wish to be referred to in different ways depending on context, additional identities can be later configured in the webmail settings (Settings > Identities).

• Display Name: The name a recipient will see next to your email address.
• Email: The email address your recipient will see.
• Reply-To: The email address to which replies will be sent.
• Signature: A short message included at the end of all your emails.

Creating A New Identity

1. Click Settings.
2. Click Identities.
3. Click Create.
4. Fill in the information in the fields below

Keyboard Shortcuts

Keyboard shortcuts are available to help you work faster. You can access a list of keyboard shortcuts by pressing the keyboard icon labeled Shortcuts on the main page or refer to the image below.

Compose Messages

By default, new messages and replies/forwards are composed in styled HTML text, and are not subject to spell-checking by the mail interface.

All modern email clients (e.g. Outlook, Apple Mail, Thunderbird) and webmail providers (Gmail, Yahoo, Hotmail) support composition and display of HTML emails.

HTML messages allow for special formatting such as bold and italic text, custom fonts, colored text, larger and smaller text, links, and images embedded in the message body. HTML emails are sent in multipart MIME format, which include a plain text copy of the message so text-only mail clients can still display the message properly.

HTML Composition

One change with HTML email is that pressing "Enter" inserts a new paragraph (double spaced) instead of a single line. To move to the next line, press Shift+Enter to insert a single spaced line, or switch to plain-text emails.

To compose all new messages in HTML:

1. Click Settings.
2. Under Preferences, select Composing Messages.
3. Set the Compose HTML messages pull-down menu to always.
4. To compose all new message in plain text, set the Compose HTML messages pull-down menu to never, or on forward or reply to HTML message.

Spellcheck

To check the spelling on a new message while you are composing it, click Spell above the composition frame. 

You may change the language library used through the pull-down menu immediately to the right of the spellcheck button.

To have all messages checked for spelling errors before sending:

1. Click Settings.
2. Under Preferences, select Composing Messages.
3. Toggle the Check spelling before sending a message option on

Attachments

When composing a new message, attach a file by clicking the paperclip icon labeled Attach a file. You will then be prompted to select a file to upload and attach.

You can also drag and drop the file into the box, which will automatically upload it into the composition screen.

Filters

Filters can be set up to automatically process and organize emails based on specific criteria (commonly referred to as rules).

To create filters:

1. Click Settings.
2. Click Filters.

On the right side of the window there will be the filters you can customize based on your needs.

Filter Settings

Criteria

Filter: How you would like emails to be filtered (From, To, CC, or Subject).

Contains: What information triggers the process.

Check folder: What folder the filter will check.

Action

Move to: What folder the email should be moved to upon meeting the criteria.

Messages: Which messages should be moved to the specified folder.

Mark messages: Should the message be marked as read, unread, or no action taken

Do not apply other rules: Should the message meet multiple criteria, only one rule will be applied.

Stored Filters will be listed on the bottom of the page.

• You cannot edit an existing rule, it must be deleted and recreated.

Folders

IMAP folders, including Inbox, Drafts, Sent, Graymail, and Trash are all listed on the left. Here you can navigate between folders, compact or empty a folder, mark all as read, or manage folder settings. 

Note: Compacting folders will cause any messages that have been marked for deletion or moved to other folders to be actually purged on the server. This can help reconcile your mail between multiple devices that are all using it.

You may manage folders by clicking on the three dots on the left and then selecting Manage folders or by going to Settings and then Folders.

From here you can subscribe or unsubscribe from folders. 

A subscribed folder will appear in your folder listings. An unsubscribed folder will not. 

Unsubscribing a folder does not affect its contents.  

Selecting a folder in this interface will allow you to change some of its properties, such as folder name, parent folder, and more.

*Please note that some folders, such as the Inbox, cannot be renamed.

You can add new folders by clicking Create on the top.

Viewing Messages

List mode / Thread mode

To group messages in a folder by conversation (also called threads):

1. Click Options.
2. Select List or Threads in the List mode dropdown menu.

To change the order of how messages are sorted (Subject, From, Date, Size, etc.), select an option from the Sorting column dropdown menu.

Webmail should remember your preferences from session to session and across different devices.

Show Unread Messages

To show only unread messages, click the envelope icon by the search bar.

• The envelope will be green when only the unread messages are shown.

Selecting Emails

Click on an email from the list to select it.

1. Unread emails have a yellow dot next to them and are bolded.
2. Read emails have a black dot (in light mode) or white dot (in dark mode) and are not bolded.

Shift+Click

To select multiple messages, either select the check box next to the message, Shift+Click, or Control+Click more than one message. You can also shift-click to select all messages between the previously selected message and the next-selected message.

Control+Click

To select specific messages, and skip messages in between, select the check box next to the message or Control+Click the specific messages.

Interface Themes

The webmail interface can be changed to one of the three different preset themes. Each theme changes the visual look of webmail and moves around where some of the features are located. Try each one out and pick the one that works best for you. 

To change the theme follow the steps in the picture below by navigating to Settings > Preferences > User Interface > Interface skin. Select from one of the themes and hit Save.

If you are looking for a theme that is similar to the classic look of webmail, we suggest trying the Larry theme. 

Available Themes

Below are previews for the available themes. 

Alpha

Larry

Elastic

Dark Mode

Dark mode can only be toggled on/off in the default webmail theme Elastic. Once it is toggled on and you switch to a different theme, it can have slight affects on those other themes. 

It can be toggled on the bottom left corner above the About and Log Out options.

The mail view for comparison: 

Troubleshooting

If you have any questions or want to speak with someone to further troubleshoot, please feel free to reach out to our support team. Support is available between 6am-10pm PT every day and can be reached via phone at (888)-766-4233 or via a callback request submitted here: https://www.sonic.com/support_cba_request. You can also reach out by email at support@sonic.com or via SMS at (833) 836-0300.