It is possible for your connection to be 'mostly' connected. On your Residential Gateway the lights will indicate that you have sync (i.e., a solid green Broadband light indicating good physical connectivity) but you will be unable to get online.

Reboot your Residential Gateway

• Turn off the power switch on your Residential Gateway, or unplug it, then wait several seconds before powering it back up.
• Wait 60 to 90 seconds for your Residential Gateway to attempt to re-establish its connection after plugging it back in.

Check your Activity light

• After rebooting your Residential Gateway, keep an eye on your activity (or TX) light and try opening a web page with your browser. It should flash briefly when your computer makes a web request.
• This is a good indication that your computer is able to connect through to your Residential Gateway.
• If the activity light does not flicker when you try to get online, there may be a problem with your ethernet card or wireless adapter, in which case it may be a good idea to contact your computer manufacturer for further assistance.

Check your Network Settings

• Make sure that your IP Address, Subnet Mask, Gateway, and DNS Servers are specified correctly.
• The settings you should be using are provided via email when your DSL order is initially confirmed.
• For details on how to get to your network settings, please see our Windows Screenshots or Macintosh Screenshots as appropriate.