Understanding Your Invoice
This document is here to break down a typical first month's Sonic invoice. First you'll find an example bill divided into sections. Below that you'll find a breakdown of what each section means.
1. Contact Information
Our contact information is listed for your convenience. Any billing concerns may be addressed through the listed mailing address, telephone number, or email address. Our office hours are 6am to 5pm PT Monday through Friday. Please note: Our office is closed from 2:00pm to 2:30pm PT every Friday for our weekly staff meeting.
2. Due Date and Service Dates
The due date is included on all invoices. Our auto payment system will automatically attempt to charge the card on file 5 days prior to the due date. We also include the service dates this invoice applies to. Date formats in our invoices are as follows: year - month - day. For example, June 10th, 2015 would be listed as 2015-06-10.
3. Monthly Services
Monthly services that renew during the invoiced time period appear with both the unit and total price. This example invoice is for a single month, so the unit and total prices are identical. We provide additional information regarding your Fusion product by including the price of your data and voice services.
4. Taxes and Fees
A variety of local, state and federal items are included on your Sonic invoice when you have Fusion Voice service. Depending on the service and region, taxes and fees may vary. For a detailed description of each item please visit: https://www.sonic.com/taxesfees
5. Equipment Rental
The modem equipment rental fee is for Sonic provided hardware backed by our award-winning support team and our end-to-end protection plan.
6. Credits
Credits to your account, such as your initial deposit, are denoted with the amount followed by "cr." The total amount of all credits to your account will be factored in your monthly bill.
7. Prorated Charges
The first Fusion bill you receive will include prorated charges from the date service is activated to the current billing cycle for your account. In this case, service was activated on 2015-05-22 and the current billing cycle for your account is 2015-06-10 to 2015-07-10. This bill therefore includes service from 2015-06-10 to 2015-07-10 and prorated charges for service from 2015-05-22 to 2015-06-10.
8. Total
At the bottom of your invoice, after all itemized services, charges, and credits, a total amount will be listed. This is the total of all prices for monthly services during the invoiced time period, plus all prorated charges on the account, minus all credits on the account.
We encourage you to read your invoice carefully before payment and understand all services, charges, and credits listed. If you have any questions regarding your invoice, services, or how these totals were created, please feel free to contact our Billing or Technical Support department. Office hours for Billing are 6am-5pm PT Monday through Friday. Technical Support is open from 6am-10pm PT 7 days a week. Please note: Our office is closed from 2:00pm to 2:30pm PT every Friday for our weekly staff meeting.