Fiber FAQ

Fiber Frequently Asked Questions

Can I have a Static IP? - At this time Static IP's are not available on Sonic Gigabit Fiber.

Can I have IPv6? - Currently IPv6 is not available on Sonic Gigabit Fiber.

Can the ONT be relocated / moved? - No, it is not feasible to move the ONT once it has been installed.

How long does a typical installation take? - An installation can take up to four hours. But most installations only require about 90 minutes to complete.

Does Sonic Gigabit Fiber have a data cap? - Nope! Sonic doesn't believe in data caps.

Is Sonic Gigabit Fiber compatible with my existing home security service? - Most home security systems are compatible with Sonic Gigabit Fiber, but for the definitive answer you should consult your home security provider.

Can I use my own equipment? - You can opt out of the RG rental and utilize your own RG solution. However, Sonic does not provide Support for the configuration / set-up of third party devices.

I don't need phone service, can I have internet only? - Currently the only service option we offer with internet only is our 10Gbps Standard Fiber service. All other connectivity services include both internet and phone.

How many Ethernet Jacks do I get? - With a typical installation you get one Ethernet jack. For an additional $199 you can get a Whole Home Installation which includes up to seven Ethernet jacks. The Whole Home Installation is dependent on your existing internal wiring and set up, not every home has the necessary infrastructure to perform a Whole Home Installation.

What's the difference between 1Gbps Fusion Fiber service and 10Gbps Standard/Fusion Fiber services? - Both 1Gbps and 10Gbps Fusion Fiber services have all of the same features, 10Gbps is just faster. 10Gbps Standard Fiber has the same internet.

What is the difference between 10Gbps Standard Fiber and 10 Gbps Fusion Fiber? - Fusion Fiber 10Gbps service is data plus 1 phone line. The cost and features of this service are the same as our 1Gbps Fusion Fiber service, just faster. Standard Fiber is a data only service. Since it does not include a phone line, there are no taxes associated with service.

Can I upgrade from 1Gbps Fusion Fiber to 10Gbps Standard Fiber or 10 Gbps Fusion Fiber? - We currently do not have a way for existing 1Gbps Fiber customers to upgrade to either one of our 10Gbps services but we are working on it.

Is 10Gbps Standard Fiber or 10Gbps Fusion Fiber available in my area? - The best way to check if our 10Gbps services are available at your location, search your address here - https://www.sonic.com/availability.