Fiber FAQ

Fiber Frequently Asked Questions

Can I have a Static IP? - At this time Static IP's are not available on Sonic Gigabit Fiber.

Can I have IPv6? - Currently IPv6 is not available on Sonic Gigabit Fiber.

Can the ONT be relocated / moved? - No, it is not feasible to move the ONT once it has been installed.

How long does a typical installation take? - An installation can take up to four hours. But most installations only require about 90 minutes to complete.

Does Sonic Gigabit Fiber have a data cap? - Nope! Sonic doesn't believe in data caps.

Is Sonic Gigabit Fiber compatible with my existing home security service? - Most home security systems are compatible with Sonic Gigabit Fiber, but for the definitive answer you should consult your home security provider.

Can I use my own equipment? - You can opt out of the RG rental and utilize your own RG solution. However, Sonic does not provide Support for the configuration / set-up of third party devices.

I don't need phone service, can I have internet only? - Currently all Sonic connectivity services (including Sonic Gigabit Fiber) are bundled with landline phone service. We have no internet only offerings.

How many Ethernet Jacks do I get? - With a typical installation you get one Ethernet jack. For an additional $199 you can get a Whole Home Installation which includes up to seven Ethernet jacks. The Whole Home Installation is dependent on your existing internal wiring and set up, not every home has the necessary infrastructure to perform a Whole Home Installation.