What to expect on Fiber Drop and Installation Day.

Hello Friends!

In this section, we will go over what to expect on your fiber drop day and on your installation day.

Drop Day.

Before your installation appointment, a Sonic technician will come to your home and connect a new fiber 'drop' (otherwise known as a fiber cable) to the exterior of your home. You do NOT need to be home for this. 

More about the fiber drop:

Before we begin work, we will knock on your door and if you are home, we will be happy to answer any questions you may have about this portion of the preparatory work required for your installation.

Once the drop is complete, we'll email and text you to schedule your internet and phone service installation (unless you've already scheduled it).

Installation Day:

Before installation day gets here we will need your help picking what day works best for you. We will send you a link via email and SMS to set up a dispatch time and day. We have availability 7 days a week between the following time slots. 8am-12pm, 10am-2pm, or 12pm-4pm. 

Its now installation day! Our installer will send our a text message 15 mins before arriving to your appointment. As we are about to arrive for your installation please remember the following:

• Want the router or ONT in a certain place? Let our installer know! 
• Someone over the age of 18 must be present during the entire installation.
• Installations can take up to four (4) hours to complete.
• Do not forget to cancel your old service once your new Sonic service is active.
• We love animals, but please be mindful of your pets.
• If you're porting your phone number to Sonic, please give Sonic Support a call so we can start the porting process.

Now that your fur friends have gotten their sniffs and licks in, lets start the installation! The first part our installers will be working on is the fiber drop and transition box. This transition box attach to the outside wall. This box will transition the outside fiber cable into spliced fiber that will enter your home. For this to be brought inside we will need to drill a small hole that will allow for our fiber to enter the home. Here are some examples of this:

  (From left to right: Picture of Drop. Picture of Transition box, normally closed)

 

Next our installer will install the ONT or Optical Network Terminal. After mounting the ONT and cover to the wall our installers will help set up our eero routers. If you have phone service we will also help set up your phone. We are limited on setting up 3rd party equipment and ask that you contact your router support team if issues beyond plugging it into our service exist. Here is how the inside set up will look like.

(ONT AdTran 622v on left and protective cover on right.)

 

Many installation will be different then the above and we ask that if you have any special request that you bring them up to our Technical Support Team or our Installers on install day. We will work with you as best as we can to set up the service the way you need it.