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Spam Call Blocking

Customer Care Team
Updated

Spam Call Blocking

In addition to our own hand maintained and reviewed list of telephone numbers we have partnered with Nomorobo to bring a stop to telemarketing and spam calls once and for all.


All Fusion Voice customers are subscribed to it by default and may opt out by disabling the option "Spam Call Blocking" in their Member Tools Voice Options. A blocked calling party will receive a standard "We're sorry, the number cannot be completed as dialed" error message.

Disabling Spam Call Blocking

If you choose to turn this feature off, follow the steps below to disable Spam Call Blocking:

  • Sign in to Member Tools
  • Select 'voice' from the menu options on the left.
  • Then, click on the number that you want to manage (this should bring up the options page for that number).
Member Tool dashboard highlighting the “Voice” menu, the “Voice Usage” section, and the “Phone Number List,” including a selected phone number.

 

 

  • Click 'settings' for that phone number.
Member Tool Voice settings page highlighting the “Fusion Voice Options” section and the “Settings for [phone number]” link.
  • Uncheck the 'Enable Spam Call Blocking Powered by Nomorobo' box. (This box is checked by default.)
Member Tool Voice settings page highlighting the selected “Enable Spam Call Blocking Powered by Nomorobo” option and the “Update” button.
  • Click 'update' to save changes.

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