Skip to main content

Sonic Desktop Communicator

Customer Care Team
Updated

Sonic Desktop Communicator

One of the features Sonic likes to boast about is our VoIP service for our IPBB and Sonic Fiber circuits. Previously we've provided the Sonic Mobile Communicator, an app you can download onto any smart device to use your Sonic-provided VoIP phone service without being stuck to a physical phone in your house. Now we present the Sonic Desktop Communicator, similar in function, where you can use your VoIP phone service through your computer. This can come in handy for customers that prefer to use a computer over a cellphone but still wish to use our phone service when out and about. (Or even if they want to avoid a physical home phone plugged into the ATA or ONT.) 

 

Things To Note

  1. This is only available on IPBB and Fusion Fiber circuits, not available on Standard Fiber.
  2. The same password that gets you into the Mobile App will log you into the Desktop App
  3. To change that password, click on the View Account Settings link at the bottom of the blue Comm Portal box in Member Tools, then select Change Password.
  4. Do NOT change the password in the app itself.
  5. Currently, Windows 7, 8 & 10 as well as MAC OS X 10.7+, are supported. Windows 11 should work but is not supported.

Logging In

  1. To download the Desktop App, First enable Sonic Mobile Communicator, click on the View Account Settings link at the bottom of the blue Comm Portal box in Member Tools, then select Downloads.
  2. Select the option for Apps; it will prompt you for either Computer or Mobile/Tablet.
  3. Selecting Computer will tell you which OS's are supported.

Desktop Communicator Download and Navigation:

 

Enable the communicator & Select View Account Settings Select Downloads

 

 

 
Select View Apps Select Desktop and OS
Download then run Wizard Open the Desktop Communicator and log in
Download_App.png
Manage/View Contacts View/Add Favorites

 
View Call History More Options Under File

 
View Account and More Under Tools Check for Updates and More Info

 
Dial Pad or Type Name of Contact Contact List- Call or SMS
Open Call Open SMS
Desktop_communicator_10.png Desktop_communicator_9.png

 

 

 

 

Direct Download Links for Communicator

Download the Sonic Communicator application to use all the features of your CommPortal account.

Windows

Mac

 

 

Related articles