Skip to main content

Fusion Phone Codes

Customer Care Team
Updated

These phone codes and star codes are applicable for all types of voice service offered by Sonic. Please note that IP Broadband and Fiber voice services have additional star codes.

Phone Codes

  • 0 Operator assistance is not available on any of our services.
  • 211 2-1-1 provides free and confidential information and referral. Call 2-1-1 for help with food, housing, employment, health care, counseling and more. See 211 section below. 
  • 311 Non Emergency Services (where available). See the 311 section below. 
  • 511 transportation and traffic information is also free of charge, provided by SF Bay Area 511.
  • 611 Sonic.net Customer Service and Fusion Self Service Tools. See 611 section below.
  • 711 TTY relay service. See FCC.gov for details.
  • 811 Call Before you Dig hotline. See call811.com for details.
  • 911 Emergency Services
  • 933 Play address information provided to 911 Emergency Services
  • 988 Suicide & Crisis Lifeline. For more information visit: Get Help - 988 Lifeline

Star Codes

  • *67 Caller-ID blocking. Dial this code before your outbound call to disable caller ID for the next call. Please note that there will not be a dial tone after dialing *67; simply continue dialing. You can permanently block Caller-ID, see Voice Options for more information.
  • *69 Last Call Return. Will immediately dial back the last inbound caller if possible.
  • *72 Call-Forwarding, see Call Forwarding for more information.
  • *73 Disable Call-Forwarding.
  • *77 Enable Anonymous call rejection
  • *82 Disable Caller-ID Blocking. Will unblock outbound Caller-ID on your next call if it is blocked by default. Please note that there will not be a dial tone after dialing *82; simply continue dialing. See Caller ID Blocking.
  • *87 Disable Anonymous call rejection
  • *99 accesses voicemail from your phone.

    The below are exclusive to ADSL2+ & VDSL2 services.
  • *272 disables/enables on a high-pitched (1004 Hz) tone on your line. 
  • *273 plays a read-back of your caller-ID information.
     

Additional Phone Code Details 

211

All Sonic.net Fusion Voice lines support 2-1-1, where 2-1-1 services are available in your county. From more information about 2-1-1 services, please see California 211

2-1-1 is a free phone number and online database that connects Californians quickly and effectively to existing health and human service programs, joblessness support and disaster response information in their communities. It is available 24 hours a day, 7 days a week and in 150 different languages.

2-1-1 is currently available in the following counties: Alameda, Contra Costa, Fresno, Kern, Kings, Los Angeles, Marin, Mendocino, Monterey, Napa, Nevada, Orange, Riverside, Sacramento, San Bernardino, San Diego, San Francisco, San Luis Obispo, Santa Barbara, San Luis Obispo, Santa Clara, Solano, Sonoma, Stanislaus, Tulare, and Ventura. If you believe this list is out of date or in error please send an email to support@sonic.net

 

311

All Sonic Fusion Voice lines support 3-1-1, the non-emergency telephone number, where available. From more about 3-1-1 services, please see this Wikipedia article

The only cities in our coverage area where 3-1-1 is currently available are:

  • Berkeley, CA
  • Sacramento, CA
  • San Francisco, CA
  • San Jose, CA

Other cities known to provide 3-1-1 services:

  • Anaheim, CA
  • Los Angeles, CA
  • Riverside, CA
  • Dallas, TX

If you are aware of another city providing 3-1-1 services within our coverage area please let us know.

 

611

6-1-1 Services are provided for Fusion customers as a single point of contact for all support issues.

Fusion DSL customers (excluding Fusion IP Broadband and Fusion Fiber) also have access to the Fusion self-service tools to toggle toggle between the Annex-M and Annex-A ADSL2+ Profiles. For more information about Annex-M and and Annex-A see the Annex_M_FAQ. You can also hear a read out of the current profile, status and sync rate.

 

Contact Support

If you have any questions or want to speak with someone to further troubleshoot your service, please feel free to reach out to our support team. Support is available between 6am-10pm PT every day and can be reached via phone at (888)-766-4233 or via a callback request submitted here: https://www.sonic.com/support_cba_request. You can also reach out by email at support@sonic.com or via SMS at (833) 836-0300.

Related articles