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Global calling

Customer Care Team
Updated

To see rates for all countries visit our International Rates page. While you can enter the name of the country to get an idea of the charged rates, entering the international phone number in its entirety will help pinpoint potential charges for your specific call, as many countries have multiple charged rates depending on area, landline vs. mobile, and other factors.

International calling is disabled by default to avoid unintentional dialing and unexpected rates being charged to your monthly invoice. The process for enabling International Calling is simple but varies depending on which Sonic service you have. Step by step directions outlining that process for each Sonic service is provided below.

Sonic Fusion DSL Customers

  • Log in to your Member Tools account using your Sonic Username and Password created when you signed up for your Sonic service. 
  • Click on the Voice tab to the left of the screen.

Member Tool sidebar navigation highlighting the “Voice” option in the main menu.

  • Under the Phone Number List section, select the phone number for which you would like to enable International calls. 

Member Tool Voice page showing the “Voice Usage” and “Phone Number List” sections, with a selected phone number highlighted.

  • Select Settings for that phone number from the Options list.

Member Tool Voice options page highlighting the “Settings for [phone number]” option.

  • Uncheck the box next to Disable International 011+ Dialing. This box is checked by default. By unchecking this box you are enabling international calls and agreeing to potential calling rates. 

Member Tool Voice settings page showing call feature options, with the selected “Disable International 011+ Dialing” checkbox and the “Update” button highlighted.

  • Click Update to save your account settings.

 

 

Sonic Fiber and IP Broadband Customers

  • Log in to your Member Tools account using your Sonic Username and Password created when you signed up for your Sonic service. 
  • Click on the Voice tab to the left of the screen.

 Member Tool sidebar navigation highlighting the “Voice” option within the main menu.

  • Under the Phone Number List section, select the phone number for which you would like to enable International calls.

Member Tool Voice page showing the “Voice Usage” and “Phone Number List” sections, with a selected phone number (510‑) highlighted.

  • Within the Comm Portal, select the Call Settings tab.

Phone settings dashboard showing “Incoming calls will: Ring your Account Phone” and service options including Call Settings, Message Settings, Notifications, Reminders, and Group Mailboxes

 

  • In Call Settings click the dropdown arrow next to Call Blocking to open an additional menu.

Call Settings page showing general call options, with the “Call Blocking” section highlighted in the settings menu.

 

  • Uncheck the box for International calls. This box is checked by default. By unchecking this box you are enabling international calls and agreeing to potential calling rates. 
     

Call Blocking settings page showing a list of phone number types to block, with the “International” option selected.
 

  • Scroll back up to the top of the Call Settings menu. Click Apply to save your account settings.

Call Settings page showing general call options, with “Provide caller ID for incoming calls” and “Provide caller name for incoming calls” selected, and the “Apply” button highlighted next to “Cancel.”
 

Terms and Conditions of Global Calling

Sonic’s Global Calling feature is for normal residential use only and can’t be used for commercial or other special purposes. Global Calling is subject to reasonable use parameters as determined by Sonic. Customers are liable for all charges incurred from fraudulent use.

Normal, Reasonable Residential Use

Sonic's residential unlimited voice plan and features are for residential members and are based on usage patterns of the average residential customer.

Impermissible Use

Each of the following is impermissible under Sonic’s residential unlimited voice plan and considered outside of normal residential customer usage:

  • Sharing or reselling features
  • Operating a business, even if operating from the residence
  • Operating any other enterprise, including not-for-profit or governmental
  • Operating a call center
  • Automated dialing
  • Telemarketing or bulk faxing

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