2-Step Verification

We take your account security seriously, and part of that is adapting our safeguards to the ever changing landscape of the internet.

Our 2-Step authentication is a mechanism that allows us to maintain the integrity of your account by adding a secondary form of security. 2-Step authentication also enables business and enterprise customers to give multiple users or employees controlled access to our Member Tools for account management.

What is 2-Step Verification?

It's likely that you're already familiar with the concept of a 2-Step Authentication process. If you've used a debit card and withdrawn money from an ATM, or if you've seen one of those spy movies where two keys need to be turned at the same time to launch a missile, the underlying principles are the same; two independent means of security to ensure that only you are able to access your account.

One key is your password, the other is a randomly generated one-time use code. 2-Step authentication falls under the broader umbrella of MFA, or Multi-Factor Authentication, and more information concerning this can be found here: Wikipedia-Multi-Factor Authentication

Code Generator Verification

A code generator is an App you can download for your smartphone. It links to your Sonic account, and generates a one-time use, time sensitive code for use with our 2-Step Verification system. Google and Microsoft provide apps for their respective mobile phones, while the FreeOTP and Google Authenticator work for both Android and iOS devices.

• Download a code generator from the app store, such as Red Hat FreeOTP ], or Google Authenticator ]
• Download a barcode scanner from the app store. (optional)
• Select "Add Authenticator" from the Member Information page.
• Provide a name for the device.
• Type in the 16 Character key into your chosen Authenticator. If you're using a barcode scanner, use the scanner on the QR code in the middle of the screen.
• A code should appear on your Authenticator. Type this into the "Confirm Auth code" field in your browser.
• If everything was entered properly, your Authenticator should be linked with your account.
• Next time you sign into Member Tools, you will be asked to provide a 6-digit code. Simply open your Authenticator app, type in the number displayed there.
• You have now authenticated with our 2-Step Verification.

SMS / Text Message Verification

If you'd rather not install an app, or if you don't have a smartphone, you can also receive a one-time use code via text/sms. By associating your mobile number with our 2-Step Verification system, we can generate a random code for you on demand.

• Select "Add SMS Number"
  • Multiple numbers can be added
• Specify your 10-digit cellphone number
• We'll send you a fresh, one time use code as a text to verify your number
  • Codes are valid for at least 30 minutes
• Enter this code in your browser
• You have now authenticated with our 2-Step Verification. 

Call Verification

By entering either a landline or mobile phone number here, our automated system will give you a call, and provide a single use authentication code when necessary.

• Select "Add Telephone Number"
  • Multiple numbers can be added
• Specify a landline or mobile number
• Our automated OTP (one time password) system will call you, and will play a recording of a randomly generated code
  • Codes are valid for at least 30 minutes
• Enter this code in the "Confirm Auth code" field
• You have now authenticated with our 2-Step Verification.