Welcome to Sonic! Whether you are a brand new or returning customer this page will help you get started and aims to provide answers to some of the most common questions. As a new customer, you may have a variety of questions from Wi-Fi setup, to our Billing Policy and Procedures. Below you'll find answers to those questions and more!
Please don't hesitate to reach out to our award winning support team and we'd be happy to help answer anything not listed here.
Who do I call for help?
Technical Support
7 days a week from 6:00am to 10:00pm PT
Phone: 1-(888)-766-4233
Email: support@sonic.net
SMS: (833) 836-0300
Request a callback: Callback Request Form (Tech Support)
Billing Support
Monday through Friday from 6:00 a.m. to 5:00 p.m. PT
Saturday from 8:00 a.m. to 5:00 p.m. PT
Phone: 1-(833)-915-8300
Email: billing@sonic.net
SMS: (833) 915-8300
Fax: (707) 547-2199
Request a callback: Callback Request Form (Billing)
How do I check my voicemail and modify my phone settings?
Login to Member Tools. Select the voice option for the appropriate telephone number. Click settings to enable or disable call waiting, caller ID blocking, anonymous call rejection, spam call blocking, international 011+ Dialing and call forwarding.
How do I Setup my Eero Wi-Fi?
Please visit our Eero Setup page for detailed instructions.
What benefits does renting Sonic equipment offer?
Sonic’s rental program offers dependability and security allowing you to enjoy your service hassle-free and without worry.
- Industry-leading security
- Equipment support from our award-winning support team
- Free shipping, installation and truck-roll service
Should you experience a problem with your telephone or data service while renting a Sonic modem, we will diagnose the trouble and make best efforts to repair the problem at no cost to you.
How do I update my credit card or billing information?
Login to Member Tools. To update your credit card number or expiration date, from the drop-down menu, select Account > Billing Information > Billing Options. Your billing name and address can be updated via Account > Member Information.
How do I read my bill?
We encourage you to read your invoice carefully before payment and understand all services, charges, and credits listed. If you have any questions regarding your invoice, services, or how these totals were created please refer to our example Fusion invoice.
How do I pay my bill?
Please visit our Pay my bill page for details and instructions on how to pay your bill.
How do I check my email?
Sonic Webmail is located at https://webmail.sonic.net. Your email address is the username you picked when signing up for services followed by @sonic.net. Your password is also the password you picked during sign up.
If you wish to use a mail client, like Outlook, Windows Mail, Mac Mail or Thunderbird, settings can be found at Quick Reference Guide. Walkthroughs and screenshots for these clients are located here.
Can I transfer my existing landline number?
Yes, as long as you still have that number active and have not cancelled your old service, you can transfer your old number to your new Sonic service. Please give our support team a call at (707)-547-3400 to initiate the number transfer process. More details can be found on this page.
Does Sonic offer a contract buyout?
Yes. Sonic will reimburse Gigabit Fiber Internet customers for an early termination fee (ETF) of their current Internet contract of up to $200. For more details and see if you qualify, please see this page.